Legal

Refund policy.

When you’re eligible for a refund, how much you get back, and how to ask for one. Written without the legalese.

Effective July 21, 2026

This policy explains how refunds work for purchases made on layrs.me (“layrs”, “we”, “us”), including subscriptions, one-time courses, and wallet minute top-ups. Payments are processed by DodoPayments (international) or Razorpay (India), depending on where you buy from. This policy applies regardless of which processor handled your payment.

1. Refund request window

You can request a refund within 14 days of the purchase date. Requests are made by emailing support@layrs.me with your registered email and either your order ID or the payment receipt. Requests made after 14 days are not eligible, except where the always-eligible cases below apply.

2. Always eligible

Regardless of usage, you’re entitled to a full refund if:

  • You were charged twice for the same purchase (duplicate payment).
  • Your plan or purchase never activated after a successful charge.
  • You were charged but did not receive the benefit you paid for, due to a platform error.

3. One-time purchases: courses and minute top-ups

Courses and wallet minute top-ups are one-time purchases that include a fixed number of minutes. If you request a refund within the 14-day window, we refund the unused portion on a pro-rata basis:

refund = price × (1 − minutes used ÷ minutes included)

For example, if you bought a $10 top-up with 200 minutes included and used 50 minutes before requesting a refund, you’d receive $10 × (1 − 50/200) = $7.50. Minutes already used are not refundable; only the unused balance is.

4. Subscriptions

If you’re on a subscription (Pro or another recurring plan) and request a refund within 14 days of the charge:

  • If you’ve used fewer than 60 minutesof that period’s plan minutes, you’re eligible for a full refund of the charge.
  • If you’ve used 60 minutes or more, the charge is not refundable. You can still cancel so the subscription doesn’t renew — see our cancellation policy for how cancel-at-period-end works and what happens to your remaining plan minutes.

5. How refunds are issued

Approved refunds are issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

6. Refund abuse

Refunds exist to cover genuine problems, not to let an account use most of a plan or top-up and then get its cost back. Accounts that repeatedly request refunds after heavy usage may be flagged for review, and future one-time purchases may be restricted while under review.

7. Contact

Questions about a specific charge or refund? Email support@layrs.mewith your registered email and order ID, and we’ll get back to you.