Legal

Grievance redressal mechanism.

How to raise a complaint about layrs, who handles it, and how quickly you can expect a response.

Effective July 21, 2026

1. Compliance statement

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and applicable RBI payment regulations, layrs designates a Grievance Officer to address user concerns and complaints.

2. Grievance Officer

Role: Grievance Officer
Email: support@layrs.me
Acknowledgement: within 48 hours of complaint receipt
Resolution: within 15 days of complaint receipt

3. Types of grievances

Users may submit grievances related to:

  • Service access and technical issues
  • Payment and billing concerns
  • Data usage and privacy matters
  • Account suspension or termination
  • Content or feature-related complaints
  • Any other platform-related concerns

4. How to submit a grievance

To submit a grievance, please follow these steps:

  1. Send an email to support@layrs.me.
  2. Include your registered email address and account details.
  3. Provide a clear description of your grievance.
  4. Attach any relevant documentation or screenshots.
  5. Specify your preferred resolution, if applicable.

5. Resolution process

Once we receive your grievance:

  • We will acknowledge receipt within 48 hours.
  • Our team will investigate the matter thoroughly.
  • You will receive a resolution within 15 days.
  • If additional time is needed, we will inform you of the expected timeline.
  • We will work with you to reach a fair resolution.

6. Contact information

For all grievances and complaints:

You can also reach us via our contact page.